Refund policy
At Velora Honey, we are committed to providing high-quality natural products and excellent customer service. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the policy outlined below.
Return & Exchange Period
Customers may request a return or exchange within 14 days of receiving their order, provided that the conditions of this policy are met.
If the product arrives damaged, defective, or different from what was ordered, please contact us within 48 hours of receiving your shipment so that we can resolve the issue as quickly as possible.
Return Eligibility
To qualify for a return, the product must be unused, in its original condition, and returned in its original packaging with all included accessories, if applicable. Proof of purchase or the order number must also be provided. Velora Honey reserves the right to refuse any return request that does not meet these requirements.
Exchanges
Products may be exchanged if the wrong item was delivered, if the product has a manufacturing defect, or if it was damaged during shipping.
If you wish to exchange a product for personal reasons, such as changing your mind, the exchange will be subject to product availability, and the customer will be responsible for any applicable shipping costs.
Non-Returnable Items
Due to the nature of certain Velora Honey products, opened or used food and natural products cannot be returned or exchanged unless they are defective or incorrectly shipped.
Custom-made products, gift cards, and clearance or sale items are also non-returnable unless they are defective or do not match their description.
Refunds
Once the returned product has been received and inspected, you will be notified of the outcome of your return request.
If your refund is approved, the payment will be refunded using the original payment method whenever possible. Refund processing may take 5 to 10 business days, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to a defective product or an error on the part of Velora Honey.
Return Shipping Costs
Customers are responsible for return or exchange shipping costs unless the product is damaged, defective, incorrect, or the error was caused by Velora Honey.
Order Cancellation
Orders may be canceled free of charge before they have been processed or shipped.
Once an order has been handed over to the shipping carrier, it can no longer be canceled and will be subject to this Return & Refund Policy.
Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery and provide your order number, clear photos of the product, and a description of the issue. We will review your request and take the appropriate action as quickly as possible.
Refused Deliveries
If a customer refuses to accept a shipment without a valid reason related to product quality or an error by the store, Velora Honey reserves the right to deduct the original shipping charges and any return shipping costs from the refunded amount, where applicable.
How to Request a Return or Exchange
To request a return or exchange, please contact our customer support team and provide your order number, your name, the reason for your request, and any photos that may help us assess the issue.
Return and exchange requests are typically reviewed within 1 to 3 business days.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us at:
Email: y3133854@gmail.com
You may also contact us through the Contact Us page on our website.
By using the Velora Honey website and placing an order, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy. Velora Honey reserves the right to modify or update this policy at any time, and any changes will be posted on this page.