Shipping policy
Last Updated: July 26, 2026
Welcome to Velora Honey. We are committed to providing a reliable and efficient shipping experience to ensure your order arrives safely and in excellent condition. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
All orders are reviewed after payment has been successfully confirmed. Orders are typically processed within 1 to 3 business days, excluding weekends, public holidays, and exceptional circumstances that may affect our operations. Orders are not processed or shipped on official holidays unless otherwise announced.
Shipping Time
Delivery times vary depending on the customer's location and the selected shipping carrier. In most cases, deliveries within the same city take 1 to 2 business days, while deliveries within the country generally take 2 to 7 business days.
Please note that shipping times may be longer during promotional periods, holidays, or due to unforeseen circumstances.
Shipping Fees
Shipping charges are automatically calculated at checkout based on the delivery address. From time to time, Velora Honey may offer free shipping promotions on selected orders or during special campaigns. Any such offers will be clearly displayed during checkout.
Order Tracking
Once your order has been shipped, you may receive a tracking number if this service is provided by the shipping carrier. This allows you to monitor your shipment until it is delivered.
Shipping Address
Customers are responsible for providing complete and accurate shipping information, including their full name, phone number, and delivery address. Velora Honey is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information.
Failed Delivery
If delivery cannot be completed due to an incorrect address, failure to respond to the shipping carrier, refusal to accept the shipment, or the customer's absence at the delivery location, the package may be returned to us. In such cases, the customer may be responsible for any re-shipping costs or additional fees charged by the shipping carrier.
Shipping Delays
While we strive to deliver all orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including severe weather conditions, high shipping volumes, public holidays, security situations, or customs procedures (where applicable). Velora Honey is not liable for delays caused by such circumstances.
Damaged Products During Shipping
If you receive a product that has been damaged during shipping, please contact us within 48 hours of delivery. Kindly provide your order number along with clear photos of the damaged product and its packaging so we can review your case and take appropriate action in accordance with our Return & Refund Policy.
Shipping Areas
Shipping fees and delivery times may vary depending on the destination or country. Available shipping options and their associated costs will be displayed during the checkout process.
Customer Responsibility
Customers are responsible for ensuring that all shipping information provided is accurate and complete. They are also responsible for inspecting their order upon delivery and notifying us promptly if there are any issues.
Contact Us
If you have any questions regarding this Shipping Policy, please contact us at:
Email: y3133854@gmail.com
You may also contact us through the Contact Us page on our website.
By using the Velora Honey website and placing an order, you acknowledge that you have read, understood, and agreed to this Shipping Policy. Velora Honey reserves the right to update or modify this policy at any time, with any changes becoming effective once published on this page.